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Logistics

Shipping & Returns

Last updated: June 8, 2025

At Magna-Tech Electronic Company (MTE), we are committed to providing a seamless shopping experience. This policy outlines our shipping procedures, return guidelines, and refund process.

Shipping Information

Processing Times

  • In-stock orders ship within 1 to 2 business days.
  • If an item is out of stock, we will notify you via email with further instructions.

Shipping Methods and Calculations

  • We offer worldwide shipping, though certain products may have international delivery restrictions (for example, XpanD batteries cannot be shipped internationally).
  • Shipping rates are calculated at checkout based on either:
    • Package weight or
    • Dimensional weight (length x width x height divided by carrier-specific factors), whichever is greater.

Backorders

  • If an item is on backorder, we will notify you via email with details and available options.

Returns and Refunds

Return Eligibility

  • Returns must be postmarked within 7 days of delivery (not purchase date).
  • Items must be unused, in original packaging, and with all tags and labels attached.
  • Special orders and custom-made items are non-returnable.
  • Sale items are final sale and cannot be returned.

Return Process

  1. Request a Return Merchandise Authorization (RMA) number by emailing cs@mteworld.com.

  2. Securely package the item in its original box, including your proof of purchase.

  3. Ship your return to:

    MAGNA-TECH ELECTRONIC CO.
    Attn: Returns (RMA #__________)
    5886 Dodgen Rd SW, Mableton, GA 30126, USA

  • Customers are responsible for return shipping fees.
  • A trackable shipping method is strongly recommended.

Refunds

  • Once your return is received and inspected, we will process your refund or exchange.
  • Please allow at least 7 days for processing.
  • Refunds may take 1 to 2 billing cycles to appear on your credit card statement.
  • You will receive an email notification once your return has been processed.

Restocking Fee

  • A 25 percent restocking fee applies to all returns unless the item is defective.

Order Cancellations

  • Pending orders can be canceled without fees if they have not been processed.
  • Processed or packed orders may not be eligible for cancellation.
  • Shipped orders are subject to restocking and return fees, per our return policy above.

Defective or Damaged Items

  • If you receive a defective or damaged item, contact us at cs@mteworld.com for a refund or exchange.
  • Providing photos of the damage may help expedite the process.

Contact Information

For any questions regarding shipping, returns, or refunds, please reach out to:

Email: cs@mteworld.com
Phone: (404) 305-0797

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