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Shipping & Returns

Shipping & Returns

Prices

All orders are shipped at prices prevailing at time of shipment. In case of any substantial increase in price, we will notify you prior to shipment of the goods. All prices are FOB Miami, Florida, Atlanta, Georgia or vendor’s warehouse for drop shipments.  Prices are subject to change without notice.

Export Packing

Export packing, crating and special handling will be charged to the customer at MTE cost plus 10%. 

Method of Payment

Payment in advance is required on all orders via: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER or PAYPAL.  We also accept bank wire transfers for orders prior to shipping (see below).

1. All pricing in US Dollars.
2. Pricing does not include Sales Tax or Duties.

International Orders

We accept confirmed and irrevocable letters of credit against any major U.S.A. bank or bank wire transfers prior to shipping.  Contact our Customer Service department for information.

Customer Service

Magna-Tech Electronic Co.
(404) 305-0797
cs@mteworld.com

 

NOTE:  We will hold your order up to 5 days pending receipt of your payment.


Returns, Refunds and Exchanges

Merchandise cannot be returned without prior written approval.
 If not completely satisfied, return your purchase (standard items only), within 15 days for a full refund or exchange. Requests for return must be made to MTE within three days of receipt of merchandise.  To qualify as a return the package must be postmarked and dated within 15-days of the invoice date. Standard items returned after the 15-day time limit will not qualify for a refund or exchange. Merchandise which is sold as-is, clearance, special clearance, or special order may not be returned under any circumstances. These sales are considered final.  Any modifications to standard or custom products are considered special orders.  All special order items are non-cancellable and non-returnable, unless defective.  Shipping charges and insurance must be prepaid by the customer on all returns regardless of the reason goods are being returned. All refunds are payable in U.S. Dollars. 

Be sure to return product in the original package as you received it.  If accessories, packaging and cables, etc. are not returned in resalable condition, a minimum 25% restocking fee will be charged. We reserve the right not to accept a return.

Unless we tell you otherwise, please ship all returns prepaid to:
MAGNA-TECH ELECTRONIC COMPANY (MTE)
5066 Charbett Drive
College Park, GA  30349 U.S.A.


Restocking Fees

If merchandise is returned and no defect is found, it will be subject to a 25% restocking fee.  YOU ARE RESPONSIBLE FOR RISK OF LOSS, SHIPPING AND HANDLING FEES FOR RETURNING, EXCHANGING OR WARRANTY ON PRODUCT.  ADDITIONAL FEES MAY APPLY.

Order Cancellations

If the order is still pending, there is no fee to cancel the order.  If the order has already processed and packed to ship then it may not be possible to cancel the order.  If an order has already been shipped then restocking and return fees will apply as outlined in our Returns, Refunds and Exchanges section above.  You can email us at cs@mteworld.com with your questions, comments or concerns at any time.

Minimum Order

There is no minimum order amount to shop our online store.

C.O.D. Shipments

No C.O.D. shipments are permitted.

Collections

If collection proceedings are required, the buyer herein will be responsible to seller for reasonable attorney's fees and court costs incurred plus 1.5% per month (18% per annum) on any unpaid principal balances in the event of a default under the terms of payment herein.

Photos

Digital photos are available of any item we have for sale upon request.

 

 

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